Returns –

Your refund will be credited into the same account your payment came from.

Returns conditions:
Starwear Status is not obliged to accept returns if you change your mind. However, we will offer an exchange, gift voucher or a full refund back to the account you issued payment at our discretion, if:

– The products are returned in their original condition with packaging “if originally included” and with all labels, unused and undamaged.

– You have proof of purchase (receipt, credit statement or invoice)

– You return the product within 30 days of purchasing it from us; and

– You bear all costs, such as shipping and insurance, related to the return of the product to us.

If your item is faulty:

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.

Refund Process Time.

We will process your refund within 5 business days of receiving the return at our showroom. Please remember, your financial institution can take an extra few days to get the refund back into your account.

Want a little something extra?

Ask for a 110% store credit as your refund! This means you get a voucher with the value of both 100% of the refund plus 10% of the purchase price, in the form of a voucher code to use on your next purchase.